ServiceNow Inc. is enhancing the artificial intelligence features in its service desk offering with Flow, a feature that handles employee requests via a natural language interface with extensive automation. The company said it’s targeting organizations that want to automate support without undertaking a full information technology service management implementation. The product lets employees seek help […] The post ServiceNow launches conversational interface to its service desk appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/rQ2Pbo8 via IFTTT
Digital workspace company Omnissa LLC today unveiled new artificial intelligence agents for information technology teams and virtual desktop users, a managed cloud PC service and an AI governance product named Omnissa Elara. The releases, announced at the company’s Omnissa ONE 2026 conference in Orlando, go after a problem itsays is getting worse as employees adopt […] The post Omnissa debuts AI agents for IT, a managed cloud PC service and Elara for AI governance appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/xUGil31 via IFTTT