Digital employee experience company Riverbed Technology LLC today rolled out six additions to its Aternity Experience Platform that the company says move enterprise information technology closer to autonomous operations focused on preventing disruption rather than responding to it. Riverbed is pitching the release as a shift away from reactive ticket queues and artificial intelligence copilots […] The post Riverbed adds agentic AI, session replay and AI observability to Aternity platform appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/n6cJ0p9 via IFTTT
Freshworks Inc. today unveiled an expanded set of agentic capabilities in its Freshservice information technology service management platform led by a new no-code Freddy AI Agent Studio that lets enterprises build, customize, or deploy prebuilt artificial intelligence agents across service workflows. The announcements, made at the company’s annual Refresh conference, also includes a Model Context […] The post Freshworks unveils Freddy AI Agent Studio and MCP Gateway for Freshservice appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/gESza1n via IFTTT