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Why AI agents might not be right for you

There’s no question that 2026 is the year of the artificial intelligence agent. AI agents are remarkably ubiquitous, as people use them to write code, communicate with customers, identify and resolve issues in their information technology environments, and execute complex tasks within enterprise environments. It seems there’s nothing that agents cannot do. And yet, the […] The post Why AI agents might not be right for you appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/rsjSWhI via IFTTT
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AI in customer experience has an orchestration problem, not an adoption problem

Every information technology leader I talk to has an artificial intelligence story about customer experience. Almost none has an outcome story. That gap is now measurable. Talkdesk Inc., in partnership with NewtonX, surveyed 252 director-level-and-above leaders in customer experience, IT, operations and AI strategy at midmarket and enterprise organizations across four regions. The resulting benchmark, […] The post AI in customer experience has an orchestration problem, not an adoption problem appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/XCYyVFn via IFTTT
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ServiceNow launches conversational interface to its service desk

ServiceNow Inc. is enhancing the artificial intelligence features in its service desk offering with Flow, a feature that handles employee requests via a natural language interface with extensive automation. The company said it’s targeting organizations that want to automate support without undertaking a full information technology service management implementation. The product lets employees seek help […] The post ServiceNow launches conversational interface to its service desk appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/rQ2Pbo8 via IFTTT
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Omnissa debuts AI agents for IT, a managed cloud PC service and Elara for AI governance

Digital workspace company Omnissa LLC today unveiled new artificial intelligence agents for information technology teams and virtual desktop users, a managed cloud PC service and an AI governance product named Omnissa Elara. The releases, announced at the company’s Omnissa ONE 2026 conference in Orlando, go after a problem itsays is getting worse as employees adopt […] The post Omnissa debuts AI agents for IT, a managed cloud PC service and Elara for AI governance appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/xUGil31 via IFTTT
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The Transformation Edge: Why AI is forcing the CFO and CHRO to rewrite the enterprise together

There was a time when the org chart told you how the company worked. Finance managed capital. Human resources managed people. Information technology managed systems. Operations managed workflows.  AI is blowing that model apart, creating a new discipline of “workforce economics,” where human talent, digital labor, technology investment and productivity increasingly have to be managed […] The post The Transformation Edge: Why AI is forcing the CFO and CHRO to rewrite the enterprise together appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/bDxK4Fn via IFTTT
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Dynamic model routing will follow the path blazed by software-defined wide-area networks 

Stripe Inc.’s planned acquisition of OpenRouter Inc. put a spotlight on dynamic model routing. Information technology organizations need to understand what dynamic model routing is all about, as it will have significant impacts on cost, quality and performance as artificial intelligence permeates the enterprise. Organizations have quickly realized that they shouldn’t rely on a single […] The post Dynamic model routing will follow the path blazed by software-defined wide-area networks  appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/MghmS7K via IFTTT
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ThinkingDataAI launches Agentic Engine with AI agents tracking growth on a company’s own infrastructure

ThinkingData Information Technology Pte. Ltd. today announced the launch of the Agentic Engine, an autonomous growth platform for consumer and gaming businesses that uses artificial intelligence to track data, experiment and develop campaigns. Modern companies spend hundreds of thousands of dollars on campaigns developing events to sell services that produce customer data. While they run, […] The post ThinkingDataAI launches Agentic Engine with AI agents tracking growth on a company’s own infrastructure appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/eGjM6vk via IFTTT
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