FREE INFORMATION TECHNOLOGY BLOG FOR PROFESSIONALS

Every information technology leader I talk to has an artificial intelligence story about customer experience. Almost none has an outcome story. That gap is now measurable. Talkdesk Inc., in partnership with NewtonX, surveyed 252 director-level-and-above leaders in customer experience, IT, operations and AI strategy at midmarket and enterprise organizations across four regions. The resulting benchmark, […] The post AI in customer experience has an orchestration problem, not an adoption problem appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/XCYyVFn via IFTTT

ServiceNow Inc. is enhancing the artificial intelligence features in its service desk offering with Flow, a feature that handles employee requests via a natural language interface with extensive automation. The company said it’s targeting organizations that want to automate support without undertaking a full information technology service management implementation. The product lets employees seek help […] The post ServiceNow launches conversational interface to its service desk appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/rQ2Pbo8 via IFTTT

Digital workspace company Omnissa LLC today unveiled new artificial intelligence agents for information technology teams and virtual desktop users, a managed cloud PC service and an AI governance product named Omnissa Elara. The releases, announced at the company’s Omnissa ONE 2026 conference in Orlando, go after a problem itsays is getting worse as employees adopt […] The post Omnissa debuts AI agents for IT, a managed cloud PC service and Elara for AI governance appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/xUGil31 via IFTTT

There was a time when the org chart told you how the company worked. Finance managed capital. Human resources managed people. Information technology managed systems. Operations managed workflows.  AI is blowing that model apart, creating a new discipline of “workforce economics,” where human talent, digital labor, technology investment and productivity increasingly have to be managed […] The post The Transformation Edge: Why AI is forcing the CFO and CHRO to rewrite the enterprise together appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/bDxK4Fn via IFTTT

Stripe Inc.’s planned acquisition of OpenRouter Inc. put a spotlight on dynamic model routing. Information technology organizations need to understand what dynamic model routing is all about, as it will have significant impacts on cost, quality and performance as artificial intelligence permeates the enterprise. Organizations have quickly realized that they shouldn’t rely on a single […] The post Dynamic model routing will follow the path blazed by software-defined wide-area networks  appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/MghmS7K via IFTTT

ThinkingData Information Technology Pte. Ltd. today announced the launch of the Agentic Engine, an autonomous growth platform for consumer and gaming businesses that uses artificial intelligence to track data, experiment and develop campaigns. Modern companies spend hundreds of thousands of dollars on campaigns developing events to sell services that produce customer data. While they run, […] The post ThinkingDataAI launches Agentic Engine with AI agents tracking growth on a company’s own infrastructure appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/eGjM6vk via IFTTT

Identity and access management company JumpCloud Inc. today extended its Agentic IAM service to give information technology teams direct control over the autonomous artificial intelligence agents running inside their organizations. Agents now sit in the same directory as employees and their laptops. Every agent is tied to a named human owner, and an unowned agent will […] The post JumpCloud extends Agentic IAM with new controls for autonomous AI agents appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/yI40lic via IFTTT

Enterprise infrastructure is being rebuilt around agentic AI, and the center of gravity is shifting back toward private environments where data, cost and control sit under one roof. As inference workloads scale, the questions facing information technology teams are less about model choice and more about where those workloads actually run. That shift is the […] The post Private cloud grows up as enterprises push AI into production appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/7kvRsSd via IFTTT

Information technology services company CBTS Technology Solutions LLC today launched Forge Agents, a platform that turns a plain-language description of a job into a working artificial intelligence agent and then runs it under enterprise security controls. Midmarket companies are the target buyer. They answer to the same regulators and sit through the same security reviews […] The post CBTS launches Forge Agents to build custom AI agents in days appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/dSeZOa6 via IFTTT

Enterprise experimentation with cloud AI has run into a wall of data-control, sovereignty and token-cost questions, pushing intelligence back toward infrastructure enterprises own. The result is a rebuild of the private cloud as an AI platform, where production inference, not experimentation, sets the requirements. That shift lands squarely on information technology operations teams, which must […] The post From private cloud to private AI cloud, software decides who wins appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/IbXEdeh via IFTTT

Hexaware Technologies Ltd. today introduced the Zero Friction Enterprise, a delivery framework that folds the information technology services company’s modernization, cybersecurity, engineering, operations, quality and enterprise software practices into a single offering aimed at the drag that builds up inside large technology estates. The argument behind it is one of accumulation. Aging code, security exposure, […] The post Hexaware bundles its AI services under a Zero Friction Enterprise framework appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/hXsWNKj via IFTTT

DXC Technology Co. today announced a partnership with security startup Primary that makes the information technology services company the exclusive managed services partner for Primary’s zero-trust platform for enterprise artificial intelligence. The joint offering governs how artificial intelligence agents and AI applications inside a company reach data. Identity checks and access policy sit in front […] The post DXC partners with Primary on zero-trust security for enterprise AI appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/yMhZCWu via IFTTT

Edmonton, Alberta-based information technology consulting and managed services provider Framewerx Inc. today announced that it has acquired managed IT services firm AD Micro Technology Inc. Terms were not disclosed. Founded in 1992, AD Micro operates out of Richmond, British Columbia. Its service lineup runs from IT support and networking through security, backup and cloud. The […] The post Framewerx acquires AD Micro Technology to widen its AI-driven managed services appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/YxfC0aI via IFTTT