FREE INFORMATION TECHNOLOGY BLOG FOR PROFESSIONALS

I’ve seen many digital transformation efforts, but one recent example was unique: At the recent Cisco Systems Inc. Partner Summit event, I sat down with Grady Nichols, senior director of information technology operations at Mercy Ships, and Rob Kim, chief technology officer at Presidio Inc., and discussed how the two organizations are partnering with each other and […] The post Mercy Ships, Presidio and Cisco partner at the intersection technology and purpose appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/TOcxW6N via IFTTT

With the advent of artificial intelligence, information technology service management is experiencing a refresh. Achieving successful ITSM implementations has always hinged on the ability to establish consistent, repeatable approaches to managing IT incidents — but complexity regularly leads to lengthy timelines and projects that run over budget. But the real drag on ITSM success isn’t […] The post AI is becoming a key driving force behind successful ITSM implementations appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/rWxGcyh via IFTTT

Information technology has become as critical as horsepower. Drivers delivering championship-level performance at every turn have made McLaren Racing Ltd. one of the most iconic competitors on the asphalt. But behind the scenes, IT management tools play an essential part in determining which teams reach the podium. McLaren Racing is recognized for its innovative carbon-fibre […] The post Data in the fast lane: How McLaren and Freshworks chase milliseconds together appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/ATapkqe via IFTTT

Cybersecurity software provider Tanium Inc. today announced advancements designed to accelerate the journey toward autonomous operations and security that empower information technology and security leaders to innovate faster, strengthen resilience and drive business outcomes with confidence. The announcements, made at the company’s 10th annual Converge conference, leverage artificial intelligence to transform IT operations and security and enable […] The post Tanium rolls out agentic AI upgrades, expanded endpoint management and new security tools appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/SDIP5uT via IFTTT

For many enterprises, changes in information technology service management are par for the course. But ITSM migration to the cloud still depends on complex implementation cycles that push out time to value. The need to balance enterprise-grade capabilities with implementation simplicity has led organizations to seek platforms that minimize external dependencies. Yet legacy on-premises systems […] The post Par for the course: TaylorMade takes a big ITSM swing toward self-service appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/4JlXqnB via IFTTT

There have been a range of efforts in recent years to take advantage of artificial intelligence for information technology operations, or AIOps. Using machine learning, these initiatives have enjoyed limited success at correlating alerts and detecting anomalies across the vast IT telemetry streams. Now, AI for IT operations is poised to deliver on its long-promised […] The post Beyond AIOps: How agentic AI rewrites digital and IT operations appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/ACxSlTh via IFTTT

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new capabilities for Freshservice and Freshdesk are aimed at reducing software complexity, accelerating issue resolution and giving information technology and customer experience leaders clearer operational visibility. The updates, introduced at the company’s annual Refresh event, span […] The post Freshworks adds new AI upgrades to Freshservice and Freshdesk to cut service complexity appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/TUX6c1C via IFTTT

The Congressional Budget Office has been breached by hackers that are believed to be affiliated with a foreign actor. The CBO disclosed the incident on Thursday. According to the Washington Post, CBO officials first discovered the breach a few days earlier. The agency’s information technology team responded by rolling out new cybersecurity controls. “The Congressional […] The post Congressional Budget Office breached by suspected foreign hackers appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/iCO15Fj via IFTTT

Kyndryl Holdings Inc. reported a small revenue decline but a higher profit for its fiscal second quarter. The information technology services company said revenue for the quarter ended Sept. 30 fell 1% year-over-year to $3.7 billion, below analyst expectations of $3.84 billion. Measured in constant currency, revenue declined 3.7%. The company said the decrease reflected […] The post Kyndryl revenue declines but profits beat expectations as shift to higher-margin services continues appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/P78Ub0o via IFTTT

Enterprise software giant SAP SE is expanding its Business Data Cloud offering and doubling down on AI-ready data architectures, with product roll-outs and enhancements focused on bringing data and AI tools to developers and data engineers. Today, during TechEd, the company’s annual event for developers and information technology professionals, SAP announced a slate of new […] The post SAP unveils new AI data tools at TechEd, including Snowflake zero-copy and relational AI model appeared first on SiliconANGLE . from SiliconANGLE https://ift.tt/3ryoQMT via IFTTT