Freshworks adds new AI upgrades to Freshservice and Freshdesk to cut service complexity

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new capabilities for Freshservice and Freshdesk are aimed at reducing software complexity, accelerating issue resolution and giving information technology and customer experience leaders clearer operational visibility. The updates, introduced at the company’s annual Refresh event, span […]

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