Freshworks launches Freshservice Journeys to streamline employee service workflows

Customer service and support software firm Freshworks Inc. today announced the general availability of Freshservice Journeys, a new artificial intelligence-assisted feature within its information technology and employee service management platform. The tool is designed to simplify complex employee lifecycle events, such as onboarding, offboarding, promotions and relocations. It allows cross-functional teams such as IT, human resources and facilities […]

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