Salesforce aims to shake up IT service delivery with AI agents

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” experience. The company is positioning Agentforce IT Service as an evolution from ticket-based information technology service management to an interactive dialogue with autonomous resolution built into widely used collaboration […]

The post Salesforce aims to shake up IT service delivery with AI agents appeared first on SiliconANGLE.

from SiliconANGLE https://ift.tt/l2Nesmd
via IFTTT

Comments

9 VCs in Madrid and Barcelona discuss the COVID-19 era and look to the future

Spain’s startup ecosystem has two main hubs: Madrid and Barcelona. Most observers place Barcelona first and Madrid second, but the gap appears to close every year. Barcelona has benefitted from attracting expats in search of sun, beach and lifestyle who tend to produce more internationally minded startups. Madrid’s startups have predominantly been Spain or Latin America-focused, but have become increasingly international in nature. Although not part of this survey, we expect Valencia to join next year, as city authorities have been going all-out to attract entrepreneurs and investors. The overall Spanish ecosystem is generally less mature than those in the U.K., France, Sweden and Germany, but it has been improving at a fast clip. More recently, entrepreneurs in Spain have moved away from emulating success in pursuit of innovative technologies. Following the financial crisis, the Spanish government supported the creation of startups with the launch of FOND-ICO GLOBAL, a €1.5 billi...

Emulating USB Dongle – Introducing HASP Dongle Emulator Software

Information Technology Blog - - Emulating USB Dongle – Introducing HASP Dongle Emulator Software - Information Technology Blog Over the years the methods used by software developers and producers to limit the amount of users to a specific number in a licensing agreement have become more complex. The aim of copy protection is to protect the intellectual rights and financial investment of the individual developers and manufacturing companies. A way of getting around this protection is to reproduce the media through which you can deliver the application to other users, meaning that the software can be replicated far in excess of that specified in the license. One of the most common methods has been to use hardware keys or dongles which will enable the user to activate an application, unlocking its full functionality without using a device. In addition, it offers good protection against attempts to pirate the software. In this article, we will look at th...

Advantages and Disadvantages of using Vouchers in eCommerce

Information Technology Blog - - Advantages and Disadvantages of using Vouchers in eCommerce - Information Technology Blog To decide whether vouchers and coupons are the right tool to add to your online marketing strategy, it is essential that you consider the benefit and the cost of using coupons. In this article, we will use Gtech coupon marketing strategy as an example a successful coupon strategy. Also check out these great books on coupon codes for ecommerce . Advantages of Using Coupons Increase Sales This is the obvious benefit. Coupons serve to increase sales especially for high ticket items such as luxury gadgets. Gtech discount codes is a good example as Gtech quality is reflected on the price of both the Gtech eBike and Gtech AirRam. In order to boost sales, the company releases 10% off offers certain times of the year when online sales would normally be low. Enlarge Email List Acquiring a customer can be expensive in terms of advertising and marketing. If yo...

FREE INFORMATION TECHNOLOGY BLOG FOR PROFESSIONALS

Search This Blog