At PagerDuty Summit, IT support advances at the speed of life

The first time I heard about the emergent PagerDuty a few years ago, I wondered: Is another notification layer between information technology service management or ITSM tickets and IT monitoring alerts even a market? Gartner still doesn’t seem to think so. But after attending PagerDuty Summit 2019 in San Francisco (below), I admired a crater-sized […]

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